VirtualVetDesk
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Privacy Policy

Last Updated: May 2026

VirtualVetDesk (“VirtualVetDesk,” “we,” “us,” or “our”) is committed to protecting the privacy of its users. This Privacy Policy describes our practices regarding the collection, use, and sharing of information gathered through https://virtualvetdesk.com/ and its associated pages, features, and services (collectively, the “Site”). Please read this Privacy Policy carefully before using our Site or services.

1. You Agree To This Privacy Policy

By visiting, accessing, registering with, or using the Site or any services provided through it, you automatically accept and agree to the most recent version of this Privacy Policy and our Terms and Conditions. Your continued use of the Site reaffirms your acceptance in each instance.

As used in this Policy, “personal information” means information that identifies or can identify you as an individual (e.g., your name, address, telephone number, or email address). “Non-personal information” means any other information that does not identify you individually, such as anonymized or aggregated data.

2. About Minors

The Site is intended for use by adults. We do not knowingly collect personal information from children under the age of thirteen (13). If we learn that we have inadvertently collected such information, we will take reasonable steps to delete it. If you are under eighteen (18) years of age, you or your parent or legal guardian may request removal of content or information about you posted on the Site by emailing vets@virtualvetdesk.com with the subject line “Removal of Minor Information.”

3. Type of Information We Collect

Depending on how you use the Site, we may collect the following types of information:

3.1 Information You Provide Directly

    • Your name, username, and unique identifiers

    • Login credentials (username, password, security questions, and answers)

    • Contact details (mailing address, email address, telephone number)

    • Pet information (name, breed, age, medical history, symptoms, and related health details)

    • Date of birth and gender

    • Payment and billing information (processed securely through third-party providers)

    • Statements, comments, photographs, or other content you submit through the Site

    • Communications you send us (emails, messages, or support requests)

3.2 Information Collected Automatically

    • Device and browser data (IP address, device ID, operating system, browser type, connection speed)

    • Usage activity (pages visited, referring/exit pages, web page requests, click paths)

    • Cookie data and similar tracking technologies (see Section 4)

    • Geolocation data (where permitted by your device settings)

    • Mobile device identifiers and your device-associated phone number or name

4. How We Collect Information

We collect information when you visit or use the Site, create an account, book or attend a virtual consultation, process a payment, communicate with our team, or respond to surveys or questionnaires. We may also receive information about you from third parties (e.g., social platforms you use to log in to the Site).

We may use the following technologies to collect information automatically:

    • Cookies: Small data files placed on your browser or device to store user preferences and session activity.

    • Web beacons: Code embedded in web pages or emails that monitors whether you have opened an email or visited a page.

    • Analytics services: Third-party tools (e.g., Google Analytics) that measure traffic, usage patterns, and audience behavior.

    • Other tracking technologies: Including device fingerprinting, eTags, and cross-device tracking.

You may disable cookies through your browser settings; however, doing so may affect the functionality of parts of the Site.

5. How We Use Your Information

We use your personal and non-personal information for the following purposes:

    • To process bookings, payments, and fulfil your consultation requests

    • To connect you with licensed veterinarians and deliver virtual vet services

    • To provide customer support and respond to your queries

    • To send administrative communications, appointment confirmations, and service updates

    • To personalize your experience on the Site

    • To improve our Site, services, features, and content

    • To develop and market new products and services

    • To analyze traffic and user behavior for internal research and development

    • To comply with legal obligations and enforce our Terms and Conditions

    • To protect the rights and safety of VirtualVetDesk, our users, and the public

6. Sharing of Your Information

We may share your personal information with:

    • Our employees, agents, contractors, and advisors (legal, financial, and operational) who need it to perform their duties

    • Service providers who help us operate, maintain, and improve the Site (e.g., hosting, payment processors, analytics platforms, video consultation providers such as Zoom or Google Meet)

    • Law enforcement or government authorities when required by law, court order, subpoena, or where we believe disclosure is necessary to prevent illegal activity or protect rights

    • Third parties in connection with a merger, acquisition, or sale of business assets, with appropriate privacy protections in place

We do not sell your personal information to third parties. We do not share your personal information with third parties for their own direct marketing purposes without your consent.

Non-personal, aggregated, or anonymized information may be shared or published without restriction, as it cannot be used to identify you.

7. SMS and Mobile Communications Consent

If you provide a mobile phone number and consent to receive SMS communications from us, we will only use that number for the purposes for which consent was given (e.g., appointment reminders, service notifications). We will not share your mobile number or SMS consent with any third party or affiliate for marketing purposes.

8. Prescription Services

VirtualVetDesk offers prescription services exclusively for users located in Pakistan, in accordance with local veterinary regulations. If you are located outside Pakistan, our veterinarians may provide virtual vet consultation and guidance, but are unable to issue prescriptions. By using our prescription services, you confirm that you are located within Pakistan and that the pet receiving treatment is under your care in Pakistan.

9. Payment and Transactions

All payments on the Site are processed through secure, third-party payment processors. When you submit payment information, you consent to its transmission to those processors for the purpose of completing your transaction. We do not store your full credit or debit card details on our servers. All transaction data is handled in accordance with the Payment Card Industry Data Security Standard (PCI-DSS) where applicable.

10. Data Retention

We retain your personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, and enforcing our agreements. When personal information is no longer required, we will delete or anonymize it.

11. Security

We implement commercially reasonable security measures to protect your personal information, including SSL/TLS encryption for data transmitted through the Site. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, and you provide personal information at your own risk.

12. Third-Party Links and Services

The Site may contain links to third-party websites, platforms, or applications (including Zoom and Google Meet for consultation delivery). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before using their services.

13. International Users

VirtualVetDesk operates primarily from Pakistan. If you access our Site from outside Pakistan, your personal information may be transferred to and processed in Pakistan. By using the Site, you consent to such transfer. We will protect your personal information in accordance with this Privacy Policy, regardless of where it is processed.

If you are located in the European Economic Area (EEA), the United Kingdom, the United States, or another jurisdiction with specific data protection laws, you may have additional rights under those laws (including rights to access, correction, deletion, or portability of your data). To exercise such rights, please contact us at vets@virtualvetdesk.com.

14. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

    • Access: Request a copy of the personal information we hold about you

    • Correction: Request that we correct inaccurate or incomplete information

    • Deletion: Request that we delete your personal information, subject to legal obligations

    • Opt-out: Request that we stop using your information for certain purposes (e.g., marketing emails)

To exercise any of these rights, please email vets@virtualvetdesk.com with the subject line “Your Personal Information.” In your email, include (a) the nature of your request, (b) your full name and email address, and (c) your preferred method of response (email or post).

15. Cookies and Online Tracking

We use cookies and similar technologies to enhance your experience on the Site, remember your preferences, and analyze usage patterns. You may control cookies through your browser settings. We do not respond to “Do Not Track” (DNT) browser signals at this time.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last Updated” date and, where required, by notifying you via email. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

17. Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

18. Business Transfers

In the event of a merger, acquisition, sale, or reorganization of VirtualVetDesk, your personal information may be transferred to the acquiring entity. We will notify you of any such change and any resulting modification to the use of your personal information through a notice on the Site or via email.

19. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

VirtualVetDesk

Email: vets@virtualvetdesk.com

Phone / WhatsApp: +92-318-748-441-4

Website: www.virtualvetdesk.com

We aim to respond to all privacy-related inquiries within 10 business days.

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